Support
Questions, ideas or bug reports: destek@dildefteri.com
If you're reporting a bug, these help us help you faster:
- your phone model,
- which store you installed the app from (Google Play or the App Store),
- what you did and what happened (a screenshot is great).
We'll never ask for your password or card details, so please don't include them in emails.
Troubleshooting
Words aren't read aloud.
Pronunciation uses your phone's text-to-speech engine. Check that the voice data for that language is installed in your phone's settings. You can pick a voice in the app under Profile → Pronunciation voice.
I forgot my password.
Tap Forgot password? on the sign-in screen and enter your email; you'll get a reset link. Check your spam folder if it doesn't arrive.
I can't see Pro on my new phone.
Sign in with the store account you bought Pro with (Google Play or Apple ID) and the same Word Notebook account, then tap Restore purchases on the Pro screen. Still not working? Email us with the store and the date you bought it.
My words aren't showing.
Make sure you're signed in with the account you added them with, and check your internet connection. If they're still missing, email us and tell us how you sign in (email, Google or Apple).
My purchase didn't go through.
Check your connection and try again. If your payment is pending, Pro turns on by itself once it's approved.
I want to delete my account.
In the app, tap Delete account at the bottom of the Profile tab. If you can't access the app, follow the steps on the account deletion page.